FM Coordinator

Auckland Office+64 9 303 9093

Cobalt Recruitment Salary GBP18000.00 – GBP21000.00 per annum + plus benefits Location UK, North West Sector Property & Real Estate, Facilities Management Date 11th October 2019 Job Type Permanent

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FM Coordinator (Build to Rent Residential Scheme)

Based Manchester

Salary up to £21,000

We are proud to be partnering with our client, a property development company focusing on Build to Rent (BTR). I am seeking an experienced FM Coordinator for their brand new (and highly anticipated) BTR scheme in the Northern Quarter. The role is based on-site and the successful candidate will not only demonstrate strong capabilities for the role, but a genuine passion for customer service.

Customer Service

  • Deliver first class customer service and resident engagement
  • Manage working relationships with suppliers and contractors
  • Provide informed and accurate information to residents
  • Coordinate the preparation of amenities for resident events
  • Respond to resident enquiries (meeting all agreed SLAs or KPIs)
  • Communicate in line with brand values and SLAs
  • Manage and coordinate the Facilities Helpdesk, ensuring that response times, SLA’s and KPI’s are maintained

H&S/Compliance

  • Coordinate all statutory compliance on site
  • Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm
  • Support completion of annual H&S & Fire risk assessments in conjunction with the General Manager

Building Operations

  • Detailed knowledge of the building and apartments
  • Support General Manager in procurement of contractors and suppliers
  • Manage the day to day relationships with PPM service providers
  • Emergency or incident escalation
  • Processing reactive maintenance work orders, follow up and close within SLA’s
  • Attendance at Out of Hours emergencies if required

Knowledge, Attitude, Skills and Habits

  • Previous experience of managing and coordinating the Facilities Helpdesk – essential
  • Previous experience of contractor management – essential
  • Strong verbal and written communication
  • Previous experience in residential property (student or private rented preferred) or hospitality sectors
  • Excellent communication skills displaying sensitivities to and understanding of residents’ need
  • Well-groomed and of smart appearance
  • Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available
  • Flexibility and adaptability
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
  • Problem solving, well organised and ability to work well under pressure
  • Good level of computer literacy using Microsoft Word, Excel and Outlook

We anticipate a lot of interest, so to stand out please apply with your CV and a brief paragraph on why you are the right person for the role.

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